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Complaint About an Order? Remember,
it could always be worse! |
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...KIDDING!
Okay, seriously...
While I try to order items from my suppliers that I see are getting low,
sometimes everyone seems to want a particular item at once... thus it runs out
and must be back-ordered.
While suppliers are usually quick to make more of
whatever is needed,
sometimes they too are swamped with back-orders from
everyone else.
Thus, if
any item ordered takes longer than 4 weeks from the date I receive your order,
I
will include a FREE TNTits Logo catalog item for the
inconvenience!
....
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WHAT TO DO IF...
*You have been waiting more than 4 weeks on an order, want a refund, but I have
not e-mailed you yet?
* Leave an e-mail with a subject like, "Order Inquiry", with your name & order
information,
and a copy of the order or
payment (as an attachment) with your e-mail.
Or better yet, leave your phone number and I will call you!
Once the order has been confirmed, I will send your refund right
away!
*You have been
waiting more than 4 weeks on an order, want a refund, and I have
contacted you by e-mail or phone (if you left a #)?
*No need to e-mail again ... If I contacted you, than I've
already confirmed your order.
The refund is on it's way!
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